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Safe Ride Support Specialist

HopSkipDrive

HopSkipDrive

Customer Service, Operations
SeaTac, WA, USA
Posted on Wednesday, September 13, 2023

Who we are

HopSkipDrive’s mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 400 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go.

Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families — and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day.

HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren’t being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between.

We’re a company with heart

Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities.

We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology — coupled with operational expertise and new ways of thinking — to help kids reach their full potential by providing a safe, dependable way to get them where they are going.

We’re an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Fast Company’s Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists.

We’re growing rapidly

Founded by three moms as a solution to their own transportation challenges, we now operate across over 20 major markets and more than a dozen states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date.

Who you are

You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday.

At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

As a CareDriver Operations Specialist, you’ll gain critical hands-on experience in a fast-growing and quick-paced environment. You will be the driving force behind ensuring every HopSkipDrive passenger gets in the car with a fully vetted and qualified CareDriver.

You’ll be ready to roll up your sleeves to help enhance the most productive and most caring community of drivers in the world. You’ll work on the front lines to maintain a healthy marketplace by ensuring compliance to increase the readiness of CareDrivers and future CareDrivers to support demand in multiple markets. Run onsite events with applicants to expedite application processing. You have an intense drive and work ethic, a passion for our brand and our mission, and a get-things-done attitude.

Your Primary Responsibilities & Qualifications

  • Request, review and verify submitted compliance documents
  • Pause, reactivate and offboard CareDrivers
  • Process CareDriver profile changes
  • Ensure local business licenses are maintained
  • Utilize continuous monitoring systems to enroll & un-enroll CareDrivers
  • Process CareDriver advanced qualification documentation
  • Partner with Operations Associates to prioritize efforts where drivers are needed most.
  • 1+ years of Operations experience at a high-growth company.
  • Drive to excel in everything you do.
  • Excellent communication skills
  • Demonstrated ability to work independently and remotely.
  • Proficiency in Excel, Word and Google Docs a plus.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.